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Returns
Eligible Return Timeframes
Items are eligible for return within 30 days of purchase date shown on your receipt or order details. The return window begins on the date of delivery for shipped orders or on the date of purchase for in-store transactions.
Return Conditions
- ✓
Items must be unused, in original packaging, with all tags and accessories.
- ✓
Include proof of purchase (order confirmation or receipt).
- ✓
Products returned in non-original or damaged packaging may be subject to a restocking fee or be deemed ineligible.
How to Request a Return
Whether you bought online or from a vendor store, just contact our team by email or phone and we will take care of the rest.
Request by Email
- 1
Email support@sanatzar.com with the subject Return Request.
- 2
Include your order number, the item you wish to return and the reason. Add photos if the item is damaged or defective.
- 3
Our team will review your request and reply with the next steps.
- 4
Once approved, pack the item securely and ship it within 7 days of approval.
Request by Phone
- 1
Call our customer support on +923-111-112-111.
- 2
Tell the agent your order number, the item and the reason for the return.
- 3
The agent will confirm if the item is eligible and guide you on what to do next.
- 4
Once approved, pack the item securely and ship it within 7 days of approval.
Refunds
Refunds are processed within 5–10 business days after the returned item is received and inspected. Processing times may vary based on your bank or payment provider.
Exceptions and Special Cases
- 🚫
Personalized, custom-made, or final-sale items may not be eligible for return.
- 🚫
Perishable, hygiene-sensitive, and intimate items are not returnable unless defective.
- 🔍
Electronics and machinery may require inspection and can be subject to a restocking fee.
- ⚠️
Defective or damaged-on-arrival items qualify for exchange or refund; report within 7 days.
Customer Service
For any return-related inquiries, reach out and our team will assist.